Our Totally Reasonable Reshoot Policy

Our Totally Reasonable Reshoot Policy

Nobody wants a reshoot or a redo but it happens and we are set up to accommodate it when it does. We've tried to keep this policy simple and fair, allowing us to give free redos when it's warranted but limit it from abuse. Most people are surprised by the amount of work that goes into photographing each product here and we want to make sure we can continue to offer these services at a competitive price.

If you need a reshoot, please review the article linked below on how to provide reshoot direction.

Learn More About What To Do If You Don't Approve Of The Photos

Our Totally Reasonable Re-Shoot Policy

The Basics Of The Policy

• If you tell us clearly how to photograph your product and we don’t do it that way, we’ll redo it for free.
• If you change your mind or want something different from what you specified in the directions, that will be a paid reshoot.

Other Policy Details

• Minor photoshop adjustments are always free.
• You can disapprove an image up to 2 times. Beyond that it is at POW's discretion to provide additional revisions.
• After a refund is given you may not use the images.
• Standard order redos will be revised or reshot within 5-7 business days depending on the number of revisions on the order. Rush redos will be done in 2 business days or less. Super rush redos will be done within 1 business day.
• Paid reshoots must be paid in advance of the new images being photographed.
• If the customer requests a revision because of an element that is inherent in the product, this will be a paid revision because this is not the fault of POW.  For example, if the label is red, but the customer wants it to be green, this would be a paid adjustment.

Paid Vs Unpaid Reshoot Example

Paid Re-Shoot Example

The customer only provided a text description of what they wanted and no match image. The directions were misinterpreted by the photographer because they were not clear that they wanted the box on the left and rotated. If the customer requests a re-shoot it will be a paid.

Unpaid Re-Shoot Example

The customer provided a match image and direction specifying a gap between the product and box. POW delivered an image without the gap & will re-shoot this image for free.